Frequently Asked Questions
Quick answers to common queries about our premium snacks, delivery, and B2B services.
Are PGC Namkeen snacks 100% vegetarian? →
Yes, absolutely! All PGC Namkeen products are 100% vegetarian. We carry the green dot certification mark on all our pouches and manufacture in a dedicated, strict vegetarian facility in Bikaner, Rajasthan. We use only premium-quality plant-based ingredients and spices.
Where are your products manufactured? →
All our products are manufactured, packed, and shipped from our state-of-the-art facility located in Lunkaransar, Bikaner district, Rajasthan, India. This ensures we preserve the authentic taste, local desert air parameters, and moth-bean flour ratios that are true to Bikaneri heritage.
What is the shelf life of PGC Namkeen snacks? →
Our savories have a shelf life of **6 months** from the date of manufacture. We achieve this freshness naturally without adding artificial chemical preservatives by using food-safe three-layer metalized laminate pouches and nitrogen-flushing technologies to prevent oil oxidation.
Do you offer free shipping for online retail orders? →
Yes, we offer free shipping across India for all retail orders above **₹500**. For orders below ₹500, a minimal shipping fee is calculated dynamically at checkout depending on the weight and destination pincode.
How can I track my package? →
Once dispatched (within 24-48 hours), you will receive an SMS and email notification containing the shipping provider details and your tracking number (AWB). You can also click the tracking link in the email or log in to your account dashboard to view real-time delivery status.
How do I order in bulk or wholesale quantities? →
For commercial bulk orders or supermarket retail supply, please visit our Wholesale Enquiry Portal and submit the form. Our sales desk will qualify your business profile and assign you wholesale-tier pricing (with up to 20% discount margins).
How can I apply to become an exclusive regional dealer? →
To secure regional exclusivity as a territorial dealer, please complete our Dealer Application Form. Vetting requirements include a valid GST/PAN registration, minimum storage of 500 sq.ft., and an investment capacity starting at ₹5,00,000.
Still have questions?
Get in touch with our Bikaner factory customer service team for custom assistance.
Contact Customer Care